Systematic Stress Management Program
Step 7: Communication & Stress Section
Introduction
What is Your Ear-Q?
Ten Blocks to Effective Listening
Listening Blocks in My Life
Skills for Active Listening
Improving Your Ear-Q
Assertiveness
Assertiveness Inventory
Assertiveness with Other People
The Benefits of Assertiveness
Assertiveness Training – The L.A.D.D.E.R. Technique
My Practice L.A.D.D.E.R.
Behaviors vary in different situations and with different people. Because of relationships and other influences, assertive behaviors may or may not be communicated. This listing will help to identify where passive or aggressive behaviors need adjustment.
Determine whether you behave assertively, aggressively, or passively with different people. (Review characteristics chart.) Record A, B, or C in front of each.
(A) Assertive
(B) Aggressive
(C) Passive
1. Parents
2. Employees
3. Strangers
4. Relatives
5. Spouse
6. Business clients
7. Co-workers
8. New acquaintances
9. Classmates
10. Friends
11. Boss
12 .Phone or door-to-door solicitors
13. Sales help
14. Children
15. Elders
Review your responses. Do you see a pattern of more A’s, B’s, or C’s? How can you change interactions with others to achieve more A’s? Star the B’s and C’s that you consider to be stressful. Now review and label those 3 – 5 people with whom you want to improve your style of communication.
© American Institute for Preventive Medicine
Step 1: Understanding Stress
Step 3: Type A & B Behavior Patterns
Step 5: Thinking Differently
Step 7: Communication & Stress
Step 2: Stress Management at Work
Step 4: Biofeedback Training & Relaxation
Step 6: Time Management
Steps to Systematic Stress Management™
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