Systematic Stress Management Program
Step 7: Communication & Stress Section
Ten Blocks to Effective Listening
Assertiveness with Other People
Decide on a situation where you’d like to be more assertive, then fill in the L.A.D.D.E.R. below.
Situation:
1. Look at…
2. Arrange…
3. Define…
4. Describe…
5. Express/Explain…
6. Reinforce…
Preparing to be Assertive
Now that you’ve practiced the L.A.D.D.E.R. technique, choose a situation that will be easy to carry out. Begin by identifying the who, what, where and when of the situation. Plan on reporting the outcome to another person.
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Steps to Systematic Stress Management™
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