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Skills For Active Listening

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AIPM

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Systematic Stress Management Program

Step 7: Communication & Stress Section

To improve listening skills, become a more ACTIVE listener. Three techniques that help are: paraphrasing, clarifying, and giving feedback.

Paraphrasing

This is simply saying back in your own words what you think someone has said. Example: “Do you mean…”

Clarifying

This is like paraphrasing, but questions are asked in order to gain more information. Example: “Would you tell me more about…”

Feedback

This technique is used following paraphrasing or clarifying. Feedback is sharing some thoughts by the listener as a result of understanding what was said. An example of an opening phrase is, “It sounds like…”

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